"Trial & Error" in Healthcare Transformational Projects

The healthcare industry faces unique challenges, which are not typically present within most other industries. Healthcare organizations have a commitment to providing quality care to their patients; often, life-saving care. This means there must be a delicate balance between meeting the needs of the patient, and providing your staff with the tools and support required to thrive. This balance is challenging to achieve within everyday operations, and especially during times of change—and with the increasing patient population.

Creating A Clear Vision For Change

Trial and error is rarely the appropriate response to change management within any industry, and is absolutely unacceptable within the healthcare industry. As a high-risk environment, any change that is not well-mapped out can prove detrimental to both your patients and staff. The first step in activating change is identifying the changes required and then creating a detailed map that fills the current gaps. It also requires the insight to clearly understand how each departmental change will impact and ripple throughout each department. You might be surprised at how just one seemingly minor change can create an unexpected gap. To successfully manage any significant change plan, you must invest in a “big picture” approach to change management, which is where a change management professional excels.

Change Must Be Sustainable

It may be easy to identify a handful of the changes that must take place within your healthcare organization, but the problem with most internally devised changes is that they lack sustainability. They often lead to roadblocks such as employee burnout, reoccurring bottlenecks, and decreased patient care. For any healthcare transition to be sustainable, there must be clear systems put in place, with realistic expectations regarding both your learning curve and ROI.

Improve Quality Of Care, While Cutting Costs

There is a global expectation for an improved quality of patient-centered care. While patients expect to have an improved range of healthcare options, one of your many challenges is to expand options while cutting costs. To phase out wasteful practices, major change plans must be devised. This includes new systems and procedures, and the introduction of advanced medical technology. While time and cost-saving solutions are plentiful, they need to be rolled out in a minimally disruptive manner to your patients. In fact, the only “change” your patients should be aware of is the improved quality of care.

Growing Patient Populations

Sometimes, the need for change is less connected to cutting costs, and more connected to effectively managing your growing patient populations. Even if you have the “right” tools and the systems are in place, there is often resistance to change. This resistance is rarely a sign of defiance, but instead the result of hard to break habits that disrupt workflow. To successfully implement any healthcare transformation, either company or department-wide, transformation leadership is required.

Transformation And Flexibility

While devising your healthcare change plan, you must also plan and prepare for the future of your organization—by creating a transformation that has some flexibility to evolve. Along with the standard rate of change found within any healthcare organization, you now have to factor in changes related to telemedicine, mobile health, advanced healthcare electronics, and patient driven healthcare technology. the Change Actions team by applying the Accelerating Implementation Methodology (AIM) will build personalized change management plan that is designed to be easy to adjust as your needs evolve.

Whether you are facing a time of growth, a downturn in patient care, or are expanding your healthcare options, the Change Actions team by utilizing the Accelerating Implementation Methodology (AIM), will work as a dedicated partner in implementing a productive healthcare transformation.

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